Frequently Asked Questions

How does the letter sending service work?

Simply choose your letter type, write or upload your content, enter the recipient address, and we handle the rest. We print, stamp, and mail your letter within 24 hours.

What types of letters can I send?

We offer three types: Lettre Verte (standard, 3-5 days), Lettre Suivie (tracked, 2-3 days), and Lettre Recommandée (registered with acknowledgment of receipt, 2-3 days).

How long does delivery take?

Lettre Verte takes 3-5 business days, while Lettre Suivie and Recommandée take 2-3 business days. Letters submitted before 5 PM are printed the same day.

Can I track my letter?

Yes, Lettre Suivie and Lettre Recommandée include tracking. You can follow your letter's journey from your dashboard or directly on the postal tracking page.

What file formats are accepted for upload?

We accept PDF files up to 10MB. Your document will be printed exactly as uploaded on high-quality paper.

How does the subscription work?

The Premium subscription is optional. When paying for a letter, choose "With Premium": your letter is charged at -50% and that payment opens a 48-hour trial. Unless you cancel before the trial ends, the subscription continues at €39.90/month and gives you -50% on every letter. You can also choose "Without Premium" and pay the full price for your letter, with no subscription.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your account page. Once cancelled, you will retain access until the end of your current billing period.

What is the acknowledgment of receipt?

The acknowledgment of receipt (Avis de Réception) is a signed proof that the recipient has received your letter. It has legal value and is returned to you as a digital copy.

Is my data secure?

Absolutely. All data is encrypted and transmitted securely. We do not store or read your letter content after it has been printed and mailed.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through a secure payment system, with 3D Secure authentication whenever your bank requires it.

Can I send letters internationally?

We deliver to France (mainland and overseas) and to European countries. Letters are posted with La Poste in France; delivery times abroad depend on the destination.

What happens if my letter is returned?

If a letter cannot be delivered, it is returned to the sender address you provided. The status of every letter is visible in your account.

Do you offer templates for common letters?

Yes! We have a library of pre-written letter templates for common situations (termination letters, complaints, administrative requests, etc.) that you can customize.

What are the subscriber benefits?

Premium subscribers pay -50% on every letter, with no sending limit, and find the history and tracking of their letters in their account.

How do I contact customer support?

You can reach our support team through our contact form available on the website. We typically respond within 24 hours on business days.

What is the difference between Lettre Verte, Suivie, and Recommandée?

Lettre Verte is the most economical option for non-urgent mail (3-5 days). Lettre Suivie adds tracking so you can follow delivery progress (2-3 days). Lettre Recommandée provides tracking plus legal proof of sending and delivery with acknowledgment of receipt (2-3 days) — ideal for official or legal correspondence.

How do I write my letter on the platform?

You have two options: write directly in our online editor, or upload a PDF document. Both options produce a high-quality printed letter on standard A4 paper.

Is there a limit to how many letters I can send?

No. With or without Premium, you can send as many letters as you like: each letter is charged individually (-50% for Premium subscribers, full price without subscription).

When is my letter printed and mailed?

Letters submitted before 5 PM on a business day are printed and deposited at the postal sorting center the same day. Letters submitted after 5 PM or on weekends are processed the next business day.

Can I preview my letter before sending?

Yes! Before confirming your letter, you can preview exactly how it will appear once printed. This includes the layout, addresses, and content so you can verify everything is correct.

What paper and printing quality do you use?

We use 80g/m² white A4 paper with professional laser printing in black and white. Color printing is available for PDF uploads that contain color elements.

How does the 48-hour trial work?

The 48-hour trial starts when you pay for your first letter on the Premium plan: you only pay for that letter at -50%, with no extra fee. If you cancel before the trial ends, the €39.90 monthly subscription is never charged.

Can I send a letter with multiple pages?

Yes, you can send multi-page letters. Whether you write in the editor or upload a PDF, your letter can contain multiple pages. Additional pages may affect the postage cost depending on the total weight.

What happens after I click Send?

After confirmation, your letter enters our print queue. It is printed, folded, put in an envelope, stamped and posted with La Poste. You can follow every step from your account.

Is the Lettre Recommandée legally valid?

Yes, our Lettre Recommandée service produces a legally valid registered letter with acknowledgment of receipt, identical to what you would send at a post office. It is accepted for all legal, administrative, and contractual purposes.