Terms & Conditions

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: Ireland
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Innospark Media Limited, a company incorporated in Ireland under number 726045 (VAT IE4045379TH), with its registered office at 77 Camden Street Lower, Dublin, Dublin 2, D02 XE80, Ireland, reachable at *** .
Content refers to content such as text, images, documents or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Free Trial refers to a limited period of time that may be offered at a reduced price when purchasing a Subscription.
Service refers to the Website and the private mail-preparation service offered on it: layout, printing, enveloping, postage and handing Your letter to the postal operator (La Poste) for delivery.
Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Website refers to Envoi Lettre, accessible from envoi-lettre.net
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Description of the Service

The Company is a private provider, independent from La Poste, from any government body and from national postal operators. The Service consists in preparing the letter You write or upload (layout, printing, enveloping, postage) and handing it to the postal operator, which alone carries and delivers it according to the postage option chosen (standard, tracked, or registered letter with acknowledgement of receipt). You could post the same letter yourself at a post office at the regulated postal rate; the price of the Service pays for the preparation, the postage and the online keeping of Your proofs (tracking, proof of posting, acknowledgement of receipt).

Prices and payment

Letter prices are displayed on the Website in euros, inclusive of all taxes (VAT included), per letter, before the order is confirmed. The price depends on the postage option chosen; it includes printing, enveloping, postage and, for a registered letter, the acknowledgement of receipt. Two payment options are offered at checkout: pay per letter (“Without Premium”: full price, one-off payment, no subscription) and the Premium subscription (“With Premium”: 50% off every letter, see the Subscriptions section). Payment is due immediately, by card, through a certified secure payment provider (PCI-DSS). The order is only final once the payment is confirmed; the payment button expressly states the obligation to pay.

Performance and delivery times

A letter whose payment is confirmed before 16:00 (Paris time) on a working day (Monday to Friday, excluding French public holidays) is printed and handed to the postal operator the same day; after that time, on the next working day. If You chose a later sending date, the letter is handed over on that date. The delivery times shown on the Website (for instance 2 to 3 working days for a registered letter) are those published by the postal operator: they are indicative and fall under the postal operator's responsibility, the Company does not guarantee them. The proof of posting, the tracking and, where applicable, the acknowledgement of receipt are made available in Your Account as soon as the postal operator transmits them.

Subscriptions

Subscription Pricing

Our monthly Premium subscription is offered at a price of €39.90 per month. It entitles You to a 50% discount on the price of every letter You send. The subscription is optional: when You pay for a letter, You choose either the “With Premium” plan (letter at -50%, trial then subscription) or the “Without Premium” plan (letter at full price, one-time payment, no subscription).

Trial Period and Automatic Renewal

By choosing the “With Premium” plan, You benefit from a 48-hour Trial Period. The price of the Trial Period is the discounted price of the letter You order (the full price of the letter minus 50%, as displayed at checkout): no additional amount is charged for the trial. You will be required to enter Your billing information to sign up for the Trial Period.

Please note that the trial subscription will automatically renew into a full monthly subscription at €39.90/month at the end of the 48-hour trial period, unless You cancel Your Subscription before the trial period expires. It is Your responsibility to cancel before the end of the trial period if You do not wish to continue with a paid subscription.

At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Trial Period offer, or (ii) cancel such Trial Period offer.

Subscription Period

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (monthly).

At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.

Subscription Cancellations

You may cancel Your Subscription at any time, free of charge and without giving any reason, by any of the following means: (i) online from Your Account, “Subscription” section, “Cancel” button; (ii) online, without logging in, from the “Unsubscribe” page linked in the footer of every page of the Website (https://envoi-lettre.net/unsubscribe) by entering the e-mail address of Your Account; (iii) by e-mail to *** . Online cancellation is permanently, directly and easily accessible (French Consumer Code, art. L215-1-1). A cancellation confirmation is sent to You by e-mail. Cancellation takes effect at the end of the period already paid (or immediately during the Trial period): no further charge occurs, amounts already paid for the current period are not refunded, and You keep access to the Service until that date.

Each monthly renewal gives rise to a confirmation e-mail stating that it is a subscription, together with the corresponding invoice.

Billing

You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.

Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide You with reasonable prior notice of at least 30 days of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Right of Withdrawal (EU Consumers)

In accordance with European consumer protection law, You have the right to withdraw from Your Subscription within 14 days of purchase without giving any reason. To exercise this right, You must contact us at *** with a clear statement of Your decision to withdraw.

Upon valid withdrawal within the 14-day period, we will reimburse all payments received from You without undue delay and in any event not later than 14 days from the day on which we are informed of Your decision to withdraw.

Letter sending: printing and posting a letter is a service fully performed before the end of the withdrawal period. By confirming the payment of a letter, You expressly request its immediate performance and acknowledge that, in accordance with Article 16(a) of Directive 2011/83/EU, You lose Your right of withdrawal once the letter has been printed.

Refunds

Beyond the 14-day withdrawal period, any additional refund requests will be considered by the Company on a case-by-case basis, and granted solely at the discretion of the Company. To request a refund, please contact us at *** .

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

Content

Your Right to Post Content

Our Service allows You to upload and send Content (such as letters and documents). You are responsible for the Content that You submit to the Service, including its legality, reliability, and appropriateness.

By submitting Content to the Service for printing and delivery, You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it, and (ii) the submission of Your Content through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Content Restrictions

You may not submit any Content that is unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable. The Company reserves the right to refuse to print or deliver any Content that violates these restrictions.

Copyright Policy

We respect the intellectual property rights of others. If You believe that any content on the Service infringes Your copyright, please contact us at *** with a detailed description of the alleged infringement.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or €100 if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Republic of Ireland, excluding its conflict of law rules, shall govern these Terms and your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.

Complaints

For any complaint, first contact our customer service at *** ; we undertake to answer within 10 working days.

You remain free, in any event, to bring the matter before the competent courts.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions are offered in several languages. The version You accepted when placing Your order, in the language of the Website You were using, is binding between the parties.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: ***