Complaint
Defective Product Claim
Request for refund or exchange following receipt of a non-compliant or defective product.
Ready to use
Dear Sir or Madam,
On [PURCHASE DATE], I purchased a [PRODUCT DESCRIPTION] from your store, under order reference no. [ORDER NUMBER].
However, I have found that this product has the following defect(s): [PROBLEM DESCRIPTION].
I request that you proceed with the [REPLACEMENT / REFUND] of this product.
Please handle this claim promptly.
Yours faithfully,
[YOUR NAME]
[DATE]